Terms of service
TERMS OF SERVICE. OVERVIEW
This website provided by:
MAISON MAGDALENA
St. Armoniei, No.23A, Apt.B1
300291 Timisoara
Romania
EUID no:
ROONRC.J35/2069/2024
studio@maisonmagdalena.com
IMPORTANT NOTE
These Terms and your use of the Website are construed under and governed by Romanian law.
Any reference to “you” or “yours” is a reference to any user of this website. Any reference to “we”, “us” or “ours” is a reference to MAISON MAGDALENA.
MAISON MAGDALENA offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
If there are parts of these terms and conditions (“Terms”), that you do not understand, please contact us at studio@maisonmagdalena.com before placing an order. We kindly ask you to accept our Terms every time you shop with us. If you cannot accept our Terms, you will not be able to place an order on this website.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
TERMS OF PRICING
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The prices on the Website are shown in Euro (EUR), Pound sterling (GBP) or US Dollar (USD), depending on where you are visiting from.
All specified prices on our website are including VAT and excluding shipping fees within the EU. If you are located outside the EU, you may be subject to import taxes and duties, that you will be required to pay. We refer to duty delivery paid in selected territories outside the EU. Please note that local import duties vary by country and region. These taxes are to be paid by you as a customer. If you reject the parcel due to local duties, the parcel will automatically be returned to MAISON MAGDALENA.
These fees or charges are excluded from MAISON MAGDALENA’s responsibility, as MAISON MAGDALENA has no control over additional fees and duties related to customs clearance. If you are residing outside of the EU, you may need to inquire at your local post office or customs authority for more information regarding any import duties or taxes that could affect your online purchase.
TERMS OF PAYMENT
We accept the following payment methods: Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay, MobilePay, Apple Pay, Google Pay, PayPal.
Upon receiving your order, we will reserve the amount on your card. We will only debit the funds from your account when the goods are shipped from our warehouse.
Please note that we cannot accept any payment methods not listed above. If you try to pay by any other methods, we will not be liable for your loss of payment or any other damages caused by your action.
CREDIT CARD VERIFICATION NUMBER
In order to maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with a credit card. You can find the 3-digit number on the back of your credit card. It generally appears to the right of your credit card number.
GIFT CERTIFICATES
We offer the opportunity to purchase gift certificates for use on maisonmagdalena.com. All gift certificates are managed under these Terms. Please note that our gift certificates don’t have an expiry date.
The gift card can be used to pay for all or part of your total order. If the value of the gift card does not cover the total amount of the desired order, the difference in the order can be paid using the other accepted payment methods listed above in section 3.
DELIVERY AND SHIPPING
MAISON MAGDALENA sends packages to all international destinations. All shipments are insured, and Track&Trace information is emailed to you upon dispatch.
Expected time for delivery depends on the country of delivery but please expect 1-3 business days for express services and 2-5 business days for standard services. In some cases, shipping can be 8-10 business days. Shipping times are a guide, and MAISON MAGDALENA accepts no responsibility for delays in customs processes outside the EU.
The shipping prices may vary and are shown during check-out on maisonmagdalena.com and are added with every order.
EXCHANGE OF PRODUCTS
We are currently unable to process exchanges. Please return the product for a refund and place a new order for the correct product.
RETURNS
You may have the right to cancel the agreement of purchase without justification within 14 calendar days from the date of receiving the product(s). The cancellation deadline is met if you send us a notification at studio@maisonmagdalena.com before the deadline and ship the product(s) without unreasonable delay after the notice. This right does not apply to any made-to-order garments. Read more about refund eligibility in our return policy.
The product(s) must be returned in original packaging. You must ensure, that the product(s) are properly packed as you are responsible for the package until MAISON MAGDALENA receives it. The product(s) you return must be in the same condition as it was received. If the product(s) has been clearly used, you will lose your right to cancellation.
To return the product(s), contact us by email at studio@maisonmagdalena.com and we will provide you with our address details. We recommend that you save the postal receipt as proof that you have delivered the package to the carrier. Please note your order reference number on your parcel, so we can easily detect your order.
You have to bear the cost of returning the product(s) yourself when you return a purchase.
Upon return of the product(s), we will refund the payment received from you related to the specific order and product(s). This does not include delivery cost. The refund will happen as soon as possible and no later than 14 days after the returned product(s) has been received.
The refund will be made to the source of the original purchase unless otherwise agreed or deemed necessary. Please note that products purchased directly from our website cannot be exchanged at one of our retailers.
DAMAGES OR INCORRECT PRODUCT
If one of your items is damaged or does not correspond to your order, please contact our customer service department by e-mail at studio@maisonmagdalena.com. When contacting customer service please inform us of your order number and describe what the issue is.
ERRORS AND OMISSIONS
MAISON MAGDALENA carries out regular checks to ensure that the prices charged or displayed on the Site are correct. However, it may happen that information on the Site contains errors (e.g. computer bug, human error, technical error, typographical error, etc.), inaccuracies or omissions that may concern prices, promotions, offers or product delivery costs.
If MAISON MAGDALENA becomes aware of any such errors, inaccuracies or omissions in the order, the Customer will be informed as soon as possible. MAISON MAGDALENA reserves the right to cancel this erroneous order in the event of significant pricing errors even if the order was initially validated, unless the Customer agrees to pay the actual price of the Product.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
WARRANTY
A 2-year warranty is provided in accordance with the Sale of Goods Act. Our warranty covers defects in material and/or manufacture, encompassing manufacturing and material flaws identified during the product's normal use.
The warranty does not cover errors, damages, or wear directly or indirectly resulting from incorrect use, poor maintenance, as well as natural acidity in the skin. Claims regarding defects must be communicated to MAISON MAGDALENA within a reasonable timeframe.
You can have the product exchanged, receive a refund, or a price reduction, depending on the specific situation. In connection with warranty cases, MAISON MAGDALENA covers return costs to a reasonable extent.
LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall MAISON MAGDALENA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
PROHIBITED USE
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
- For any unlawful purpose.
- To solicit others to perform or participate in any unlawful acts.
- To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
- To submit false or misleading information.
- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
- To collect or track the personal information of others.
- To spam, phish, pharm, pretext, spider, crawl, or scrape.
- For any obscene or immoral purpose.
- To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
PRIVACY AND COOKIES
When ordering from maisonmagdalena.com, we will collect personal data regarding billing and shipping to fulfill the purchase agreement.
Please refer to our Privacy Policy for further details on our processing activities.
The Website uses cookies for the purpose of optimizing the website, marketing and its functionality. For more information, please visit our Cookie Policy.
USER FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation to maintain any comments in confidence; to pay compensation for any comments; or to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
COMPLAINTS
If you want to make a complaint about your purchase or MAISON MAGDALENA’s procedures, you are welcome to contact us at studio@maisonmagdalena.com. Please give us full details including your order reference number as well as your full name and contact details.
The European Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is submitted via https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
We invite you to contact us first if you have any complaints.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
APPLICABLE LAW - JURISDICTION
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Romania.
CONTACT
For more information about our terms of service, if you have any questions, or if you wish to file a complaint, please contact us by e-mail at studio@maisonmagdalena.com.
Revision date: 12.03.2025