ORDERS, REFUNDS AND PAYMENTS
HOW LONG FOR YOU TO PRODUCE MY ORDER?
As all MAISON MAGDALENA pieces are hand-made to order in our studio, the production time varies depending on design complexity and quantity of orders. In general, we aim to ship within you 2 weeks of making the purchase. We will keep you updated on the production process!
HOW CAN I TRACK MY ORDER?
You will receive a tracking number as soon as your item is shipped.
WHICH PAYMENT METHODS CAN I USE?
We accept payments with PayPal, Visa, MasterCard, American Express, Maestro, Union Pay, Shop Pay, and Google Pay.
MY ORDER IS LATE, WHAT CAN I DO?
At MAISON MAGDALENA, we cannot speed up the delivery process, as it is handled by a third party. You can contact the delivery company for questions related to your order.
I PLACED A WRONG ORDER / I REGRET MY ORDER. WHAT CAN I DO?
You can contact us at studio@maisonmagdalena.com. If the item has not been shipped yet, we can cancel your order. If it has been shipped, you must wait to receive it and send it back for a full refund, unless it was a bespoke product.
I HAVE RECEIVED THE WRONG ORDER OR THE ORDER IS DEFECTIVE. WHAT SHOULD I DO?
Please contact us at studio@maisonmagdalena.com. We can either send you the correct item, repair a damaged garment, or issue a refund.
I RETURNED MY ORDER BUT I HAVE NOT RECEIVED THE REFUND YET
Please note it can take up to 15 days for the refund to be credited to your bank account. If you haven’t received your refund 15 days after you have sent your notice, please contact us at studio@maisonmagdalena.com and we will help you.
PRODUCTS
HOW DO I CARE FOR MY PRODUCTS?
You can find the most basic information related to product care on the care label and in the item description. If you have additional questions, you can consult our product care guideline or contact us.
HOW DO I CHOOSE THE RIGHT SIZE?
Please consult our size guides in the product description.
MY PRODUCT IS DAMAGED
Send us an email on studio@maisonmagdalena.com and we may be able to accommodate a free repair, depending on the nature of the damage and your location.
HOW CAN I STAY INFORMED ON NEW PRODUCT LAUNCHES?
Sign up for our newsletter at the bottom of the page to enjoy insights from our studio and, first access to new launches, and exclusive promotions
DELIVERY
DO YOU DELIVER TO MY COUNTRY?
We currently deliver to all countries within the EU. Outside of EU, we deliver to the UK, Norway, Switzerland, Moldova, Serbia, Türkiye, and Liechtenstein. Please consult our shipping policy for more information.
WILL I HAVE TO PAY ADDITIONAL CUSTOM FEES?
For orders outside of EU, additional customs or import fees may apply and are covered by the customer. Please consult our Shipping Policy for more information, or contact us
CAN I MODIFY THE DELIVERY ADDRESS?
Once the order is shipped, the delivery address can not be changed. You may, however, choose to deliver to a pickup point depending on your location. Please contact us, in case you wish to do so.
SUSTAINABILITY
WHAT DOES MADE-TO-ORDER MEAN TO MAISON MAGDALENA?
It is a key aspect of our philosophy. Eeach piece is crafted only after you place an order. This zero‑waste, made‑to‑order model eradicates overproduction and keeps inventory lean. We focus on quality over quantity, so your wardrobe grows with thoughtful, timeless investments.
WHICH MATERIALS DO YOU USE TO ENSURE SUSTAINABILITY?
We choose natural, biodegradable mono‑fibres, such as linen, silk, or certified cotton sourced locally in Romania. We also use recycled Manteco wool from Italy. On rare occasions where performance requires synthetics, we opt for recycled or deadstock options to stay aligned with our values.
HOW DO YOU SUPPORT LOCAL PRODUCTION IN ROMANIA?
We partner with artisans and manufacturers in Romania, everything from fabric weaving and dyeing to labeling and crafting happens locally. That means lower transport emissions, fair livelihoods for skilled makers, and tight quality control.
I WANT TO KNOW MORE ABOUT YOUR SUSTAINABILITY COMMITMENTS
Please head to our sustainability page or contact us. We're happy to share more about our materials, process, and environmental goals.
I HAVE OTHER QUESTIONS
Please feel free to contact us